FAQ

Why only 3 Monkeys?

It just came up while kicking around names, since there were three of us (Greg, Ossie, and Brad), and we all liked the three wise monkeys iconography. When creating our logo we changed the context of the three monkeys to "Don't See, Don't Speak, Hear the Tone". In other words, don't judge the tone by the specs or the looks (even though we try to make them look as cool as possible), use your EARS.

Why did an amp company design a DC Solderless connector for pedals and pedalboards?

The easy answer is we saw a need for such a connector from our years of experience in building and wiring pedalboards (we're pedal guys). Also, we've been engineers/makers/designers/inventors our whole lives.

You guys have a fancy website, you must be a big corporation?

Actually no, we're a small company focused designing and manufacturing unique and useful products here in the USA. Either Ossie or Greg pack and ship every order and we both cover sales and support. Brad is our touring test monkey and frequent collaborator on design ideas.

There are tons of solderless cables on the web. What makes 3 Monkeys different?

While there are many cable companies out there, as far as we know 3 Monkeys is the only company with a R&R Hall of Fame guitar player, a seasoned guitar tech and pedalboard builder, AND a world-class electronics engineer. We're all players and gear heads too.

Here's a few other reasons:

• Plugs and cable designed by us, we didn't just take an existing design and resell it (many others do)
• No Wire Stripping Required
• Plugs Just Screw Onto Cable (Fast and Easy)
• No Set Screw to Lose
• Largest Center Core (16AWG, 19 strands) Cable
• Low Capacitance (28-30pF/Foot)
• Lowest Profile 1/4" Solderless Plug (.3" / 7.95mm)
• We invented the 2.1mm Solderless DC Plug

 Are your plugs and cables made in the U.S.A.?

Yes, and they always will be. Why? Because by manufacturing here in the US, it allows us oversight and quality control we wouldn’t otherwise have if we chose to outsource overseas. All products are shipped out of our shop in Raleigh, NC.

What is your warranty?

Our plugs and cable have a lifetime warranty from any manufacturer defect.

What is your return policy?

You may return most new/unused items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

To be eligible for a return, items must be in their original condition with no signs of wear or damage and in original packaging.

To complete your return, we require a receipt or proof of purchase from this website. You must contact us first before returning any items.

Please do not send your purchase back to us unless you purchased the item directly from this site. If you purchased from one of our dealers, then you must return the item to them.

Shipping

To return your product, you should send us an email at help@3monkeysamps.com and we will give you an RA number to include on the box. No returns accepted without an RA number on the outside of the box.

Ship your product with full insurance and tracking (USPS Priority, UPS, or FedEx) to the address we give you in the RA email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Can you get my band's demo to one of your artists or a record company?

Sadly no. Do record companies even exist any more? Put your music on YouTube like everyone else, or better yet go out and play some live shows!! Put us on the guest list and we'll at least bring you a T-shirt!

Can I get an endorsement?

We don't really do endorsements, but we have a generous Artist Program for professional musicians. Send an email to artist@3monkeysamps.com

Join the Monkeysphere!!

Sign up to get the latest on sales, new releases, etc…

Got a couple of minutes? Take our Cable Survey!! Click Here.